The quality standards NDIS and aged care providers work to, and the daily practice that keeps people safe.
9 articles
Residential aged care homes must have a registered nurse on site and on duty around the clock. Here is what that obligation covers, and what a home keeps on file to show the roster held.
The records an NDIS provider should have ready before an audit, grouped into four plain piles: policies and governance, worker records, participant records, and records of what happened. Includes what differs between a certification audit and a verification...
An NDIS provider's board needs about ten numbers on one page each month, each with a target, an owner and last month's figure. Here is the set to include, how to set each target, and what to leave off.
Every residential aged care home gets four sub-category Star Ratings plus an overall one. Here is what each of the four measures, what data it is drawn from, and how often it changes.
A reportable incident under the Serious Incident Response Scheme is one of eight incident types involving a person receiving aged care. This post sets out the eight types, who you tell, and the 24 hour and 30 day clocks.
Most NDIS rules are national, but a few parts of the work still run through your own state or territory. Worker screening is the clearest one, and this post names the official page to check for it.
A growing NDIS provider keeps across every participant by holding plan dates, plan budgets, service hours delivered and review dates in one register, and reading it on the same day each week. Here is what that register holds and the warning signs that one...
Restrictive practice reporting is a condition of registration, not paperwork you catch up on later. Here is what the Rules ask an NDIS provider to authorise, record and report, and where to check the detail.
The QI Program collects 14 quality indicators from Australian Government funded residential aged care homes. This post explains what the indicators cover, and how to read a rise or fall in one of them without over-reading it.
Tell us what you need to see each week. We will show you how it could look, using our example company.